Unfortunately this means that once an order has been placed, changes cannot be made to orders once they have been placed.
If you have forgotten your Harkel account password, not to worry! Just head over to the Sign In page where you will see a "Forgotten Password" button, we will then guide you through the rest!
If your order has already been processed by our dispatch team, then you are also able to return your order for a refund with our easy 90 days returns policy.
Be sure to contact our Harkel Help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
Be sure to contact our customer help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
1. Checked that you are using the correct code - it sounds simple but try and copy and then paste the code to ensure that there are no mistakes
2. Ensure that the code is applicable to the items that you are ordering; some codes cannot be used against sale items!
3. Ensure that the code has not expired; details of this should be found on the source of your code (e.g. an email in your inbox)
4. If you have checked the above 3 points and the code is still not working, please contact our helpful team using the below details:
You can email us at [email protected], or contact us via Live Chat.
All orders placed on a weekday before 6:30pm (GMT) will be sent out that same day.
Please note however, during sale periods, there may be delays in orders being dispatched.
Be sure to contact our customer help team right away if you are still struggling to track down your order. You can email us at [email protected], or contact us via Live Chat.
If after tracking your order, you are still unable to locate your parcel, please contact our helpful team. You can email us at [email protected], or contact us via Live Chat.
If you would like an alternative size or product, you will need to place a new order on our website.
. Keep it clean - Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.
. How long? - You have 90 days from when you receive your order to return your item to us. We are unable to accept returns that are received after this period.
. Return postage - The customer is responsible for covering all return postage costs.
1. Complete the returns form that came with your order.
2. Place the returns form inside the parcel and then drop off the parcel with your chosen postal service (we recommend USPS for customers returning from the United States) to the below returns address:
Trulogic - EZI - Harkel
5401 NW 72nd ave
Miami, FL, 33166
3. Please allow 5 working days after delivery for your return to be processed.
Email our social media team directly to start your Harkel collaboration:
Search the #HarkelAndMe hash tag on Instagram to get your next outfit inspiration. if you want to show the community your look, just use the hashtag on your post for all to see.
We also accept PayPal.
UK customers can also buy now and pay later with Klarna.
You can contact us via live chat which is available Monday to Friday (9am to 5pm GMT) or email us at [email protected]