Can I make changes to my order?
Once an order has been placed, our dispatch will start processing your order for dispatch immediately so that you can get your new styles quickly.

Unfortunately this means that once an order has been placed, changes cannot be made to orders once they have been placed.
How will I know if my order has been placed?
Once your order has been placed, you should receive an order confirmation email letting you know that we have your order and will be preparing to send it to you.
Will I receive a confirmation email when I have placed my order?
Yes, once your order has been placed, you will receive a confirmation email shortly after.
Do I need to set up an account to place an order?
No you are more than welcome to check out as a guest if you wish. However, creating an account has its benefits including easily being able to see the status of yours orders and also create your very own wish list!
Will I be able to track my order?
Yes, once your order has been dispatched, you will receive an email with tracking details so that you can monitor the progress of your delivery!
What should I do if I forget my account password?

If you have forgotten your Harkel account password, not to worry! Just head over to the Sign In page where you will see a "Forgotten Password" button, we will then guide you through the rest!

Can I cancel my order?
Once an order has been placed, there is a very small window before it is dispatched. If you would like to cancel your order, please contact us immediately on [email protected]

If your order has already been processed by our dispatch team, then you are also able to return your order for a refund with our easy 90 days returns policy.
What happens if I notice that my personal details are incorrect once I have placed an order?
Please contact our friendly help team straight away on the below email address, so that they can try and ensure the address is changed before your order has been packed, ready for dispatch.

[email protected]
What happens if I receive an incorrect or faulty item in my order?
We strive to offer you high-quality items, but once in a blue moon, something slips by that is not up to our standards. We're so sorry that your item arrived in less-than-perfect condition or is not exactly what you ordered!

Be sure to contact our Harkel Help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
What happens if an item is missing from my order?
We're so sorry that your order arrived with an item missing.

Be sure to contact our customer help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
How do I use a promotional code and what if it doesn't work?
At the checkout, you have the option to enter your coupon code. If the coupon code doesn't work, before contacting our helpful team, please ensure that you have:

1. Checked that you are using the correct code - it sounds simple but try and copy and then paste the code to ensure that there are no mistakes

2. Ensure that the code is applicable to the items that you are ordering; some codes cannot be used against sale items!

3. Ensure that the code has not expired; details of this should be found on the source of your code (e.g. an email in your inbox)

4. If you have checked the above 3 points and the code is still not working, please contact our helpful team using the below details:

You can email us at [email protected], or contact us via Live Chat.
When will I receive my order? What are your order cut off times?
Each delivery method has a different approximate delivery time. When at the checkout, you will be able to see the delivery time for each method.

All orders placed on a weekday before 6:30pm (GMT) will be sent out that same day.

Please note however, during sale periods, there may be delays in orders being dispatched.
When will I know my order has been dispatched?
You will receive an automated order dispatch email once your order is on its way to you; this will also contain details on how to track your order.
Where is my order?
Each of our delivery methods provides some level of tracking for your order. Your delivery confirmation email will provide a tracking number that should get you started.

Be sure to contact our customer help team right away if you are still struggling to track down your order. You can email us at [email protected], or contact us via Live Chat.
What should I do if I haven't received my order yet?
If you have not received your order yet, we highly recommend checking the tracking information that was sent to you by email; it is common for couriers to leave parcels in "safe places" which would be indicated on the tracking information.

If after tracking your order, you are still unable to locate your parcel, please contact our helpful team. You can email us at [email protected], or contact us via Live Chat.
Can I exchange an item?
Unfortunately we are unable to offer exchanges, all returns that meet our returns policy, will be refunded.

If you would like an alternative size or product, you will need to place a new order on our website.
How long do I have to return an item?
You have 90 days from when your order was delivered to get your return back to us.
How long will it take to process my refund once an item has been returned?
All returned parcels due to COVID19 will be placed in quarantine for 5 days before being processed. Once delivered to us, this means that it may take up to 15 working days for your refund to be processed. We are closely monitoring the situation and will return to our usual returns processing timeframes when safe to do so. We will continue to bring a little bit of joy and colour to your life (and wardrobe).
How will I know when my return has been processed?
Most payment providers will send you an automated message once a refund has been processed. However, if you would like an update on your return please contact the Harkel help team. Who will be more than happy to help you!
Can I return more than one order in the same parcel?
Yes, you can return more than 1 order in the same parcel. Please include the separate returns forms inside the parcel so that our returns team can clearly see that the items are from separate orders.
What is your returns policy?
See below a brief outline of our returns policy. For the full policy, please click on the "Returns Info" link at the bottom of the page:

. Keep it clean - Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.

. How long? - You have 90 days from when you receive your order to return your item to us. We are unable to accept returns that are received after this period.

. Return postage - The customer is responsible for covering all return postage costs.
How do I return my order?
Although we’re sad to see you returning something to us, we have made our returns process as easy as possible for you, just simply follow the instructions below:

1. Complete the returns form that came with your order.

2. Place the returns form inside the parcel and then drop off the parcel with your chosen postal service (we recommend USPS for customers returning from the United States) to the below returns address:

Trulogic - EZI - Harkel
5401 NW 72nd ave
Miami, FL, 33166
United States

3. Please allow 5 working days after delivery for your return to be processed.
Will I be refunded the delivery charge?
The postage that you paid when you placed your order will be refunded if the full order is returned for a refund. Partial returns will not receive a refund on the initial postage costs.
Are returns free?
We currently don't offer free returns to the United States but is something that we will be able to offer in the very near future.
Social Media
I'm interested in working with you by collaborating through social media, how can I get in touch with you?
Are you a blogger/influencer and know that your following will love the playful and vibrant Harkel style? Then we'd love to hear from you!

Email our social media team directly to start your Harkel collaboration:

[email protected]
How can I join the Harkel social community and share my photos with other like-minded customers?
The #HarkelAndMe hash tag is a great way for you to view, love and be inspired by outfit photos. It's a showcase for all of the expressive, creative and inspiring personalities in our community.

Search the #HarkelAndMe hash tag on Instagram to get your next outfit inspiration. if you want to show the community your look, just use the hashtag on your post for all to see.
What payment methods do you accept?
Both UK and international customers can use most major credit/debit cards including Visa, MasterCard and American Express.

We also accept PayPal.

UK customers can also buy now and pay later with Klarna.
Can I use more than one promotion code on an order?
No, sorry! Our system only accepts one coupon at a time and will default to the last coupon entered. Coupon codes cannot be combined.
Contact us
How do I contact you?
If our FAQ's have not answered your question, our friendly team are here to help!

You can contact us via live chat which is available Monday to Friday (9am to 5pm GMT) or email us at [email protected]