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Whilst we like to focus on the fun stuff here at Harkel there are times when we have to take things a little more seriously so here are some details for you to read and digest about how we use and look after your data.
Our use of your data: we typically use your personal information in order to fulfil an order you place with us, monitor website activity, for marketing purposes and investor relations.
Marketing: we rely on a legitimate commercial interest to use your personal data for marketing purposes which we consider does not unduly impact your rights. You may ask us to stop sending you marketing information at any time.
Sharing: we may share your data with third parties, including third-party service providers and other entities in the group. We will not share your data with third parties with the purpose of allowing them to market to you unless we expressly ask for your permission to do so
Security: we respect the security of your data and treat it in accordance with the law.
International: we may transfer your personal information outside the EU and, if we do, you can expect a similar degree of protection in respect of your personal information.
Under data protection legislation, Harkel is required to explain to you why we collect information about you, how we intend to use that information and whether we will share your information with anyone else.
This statement applies to customers, users of our website and those who wish to receive marketing information from us. Please read this statement carefully to understand our views and practices regarding your personal data and how we will treat it.
This statement tells you how personal information which we collect from you, or which you provide to us, will be processed by us.
This statement relates to information collected from you through your use of our website www.harkelclothing.co.uk, our social media channels and any other website on which this policy is posted or expressly referenced (collectively the “Harkel Sites”). It also relates to information which we collect, by you entering our competitions & promotions or interacting with emails we send you, or if you contact us in writing.
Please do not use the Harkel Sites, or purchase any products over the telephone with our customer services team, or enter our competitions or promotions unless you agree with this policy.
This statement does not form part of any contract to provide services. We may update this statement at any time.
It is important that you inform us of any changes to your personal information which we hold so that the information which we hold is accurate and current.
We are Roscoe Clothing Ltd, a company registered in England and Wales under company number 10600239 and with our registered office at The Space, Room DS028, Dartington Hall, Dartington, Devon, TQ9 6EN, United Kingdom.
Harkel is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you.
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws. If you wish to contact the Data Protection Officer you can do so by writing to [email protected]
If you have questions about our use of your personal data, you can raise them with our customer service team at [email protected].
The information that you provide to us is required in order for us to:
We are collecting information about you in order to achieve the purposes set out above (see 'Why are we collecting your information?'). This includes:
Personal details and payment
Website use, interaction and communications
Marketing, competitions and survey information
We do not knowingly collect personal data from anyone under the age of 18.
We do not knowingly obtain or store any Special Categories of Personal Data, such as information about health or medical conditions, race or religious beliefs.
If we are made aware that we have received information from anyone under the age of 18 or Special Categories of Personal Data, we will use reasonable efforts to locate and remove that information from our records. Source of your personal information
The information which we collect about you will be obtained through a variety of sources which include:
Information provided by you
Information collected automatically about you
Information collected from third parties
We may use your personal data for the following purposes:
Please note that you have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by:
Placing an order
Use of the Harkel Sites or opening Harkel’s emails
When you use the Harkel sites we may use your personal data to:
Administering competitions or promotions
Customer service, surveys and training
Prevention of fraud and security
Placing an order or a request for information
Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. If you do not provide that personal data, we will not be able to offer those services to you. For example, if you do not provide information about your method of payment or delivery address, we will not be able to complete your order with us.
Use of the Harkel Sites
If you do not agree for us to your personal information when you access the Harkel Site, you should not use the Harkel Sites.
We will comply with data protection law. At the heart of data protection laws are the "data protection principles" which say that the personal information we hold about you must be:
In accordance with the data protection laws, we need a "lawful basis" for collecting and using information about you. There are a variety of different legal bases for using personal data which are set out in the data protection laws.
The lawful bases on which we rely in order to use the information which we collect about you for the purposes set out in this statement will be:
We may share some of your personal data with third parties as described below.
Sharing your information with third parties
Security of your data
Third parties security measures
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
We will transfer the personal information we collect about you to the following countries outside the EU in order to perform our contract with you:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
If you have any questions about our use of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you have the right to have them corrected.
Under certain circumstances, by law you have the right to:
You are not always entitled to exercise each of these rights. The rights which you are entitled to exercise depend on a number of factors including the lawful basis on which we rely to use your personal data. Therefore, if you make a request to exercise a right which is not available to you, we have the right to decline the request.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact [email protected] Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
You also have the right to complain to the Information Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.